Shipping & Returns
Refunds, Returns and Exchanges:
We stand by a 30-day money back guarantee. Returns under 30 days of purchase may be sent back to the address on the packing slip included with the order.
Please be advised that shipping charges are non-refundable and return shipping charges are freight paid. (Freight is the customer’s responsibility.) Any returns submitted are subject to denial. Acceptable returns include unopened and undamaged product only. Any returns that are damaged, dropped, misused, mishandled, abused or otherwise uncared for will be rejected. All refunds are subject to a 20% restocking fee.
You will NOT receive credit or refund for the cost of shipping. All returns must be made at your expense regardless if the item(s) are defective or not.
All returns and exchanges require a copy or original purchase slip. Please be sure when sending back any items that your contact information and order # are clearly and legibly seen. Send your return to the address stamped onto your packing slip.
Unused product(s) can be returned or exchanged for product(s) of equal or lesser value.
Seasonal, sale items, and clearance items are non-returnable. No refunds or exchanges.
For issues regarding purchases that are over 30 days please contact the service department at the factory.
For any questions, concerns or more information please contact the distributor indicated on your packing slip or email firstname.lastname@example.org
Please keep in mind a few things when considering shipping options:
-Most tracking numbers do not activate for 24 hours or more after shipment.
-UPS does NOT ship to a PO Box address. If you need to ship to a PO Box, please select USPS postal service.
-All orders over $200 will need a signature required upon delivery. Be sure to select an address where you know that someone will be available to sign. If the shipper is unsuccessful after attempts at delivery, the customer is responsible for any additional shipping charges administered and for any delay in delivery.
-Expedited shipping options (Next-Day air, Second Day air etc.,) do not take into account the amount of days it takes to process the order.
-Canada orders: Please be advised that the shipping charges at checkout do not include any additional duties, taxes or fees incurred by border patrol and customs. The receiver will be responsible for any additional fees. If the receiver refuses the order, the receiver is responsible for any additional fees in shipping.
-Lost or stolen items: We are not responsible for stolen items. If you choose to enter an address where no one will be present to collect the items that is a risk you choose to take. You may select an address that is different than the billing address. Please consider doing so to prevent lost and stolen packages.
Free shipping and special offers applies to the continental US only.